Post by tiffanycloudstar on Mar 31, 2022 18:24:13 GMT 10
MY PROBLEM:
Here is what has been happening to me. i recently (yesterday) went back to playing star stable and it worked brilliantly! But as soon as the launcher was updating for the new update, everything has been going downhill. Sometimes it would just be frozen on the logo screen for hours and hours, other times it would be stuck on the "ready to gallop" "tacking up your horse" etc and other times (which is the problem i'm having currently) is that the initialising or updating or installing is either stuck on 1% for hours or goes up the slowest way possible.
WHAT I HAVE BEEN DOING:
- I have been properly uninstalling than reinstalling and nothing seems to work.
- I have been cleaning my files on my computer
- Since i use a VPN, I have been switching to different countries and turning my VPN off (NO LUCK)
- Turned on and off my wifi many times
Starting to think it's because of my wifi, but how come it was working way better than fine before the update? I have the same problem on both of my computers mac and windows.
CONTACTING STAR STABLE
I've heard Star Stable's customer support is not very good but I still had to give it a go. Here are the emails
"My launcher doesn't work, sometimes it just freezes at the star stable logo part. Other times it says something was wrong after I put my details in. Or it will say either install or update when waiting for the game to load but takes hours to even get 1%. Please help.
I have tried reinstalling star stable and has switched on and off my wifi and restarted my computer but nothing seems to work.
Hello,
Thank you for contacting Star Stable.
In order to help, we would like to ask you a couple of questions so that we can understand the problem better. Please include the following information in your response:
· What operating system are you using?
· Have you tried running the launcher as an administrator or in any kind of compatibility mode?
· Are you getting an error message? If so, it’d be great if you could send us a screenshot of the message so we can find out more.
Any extra info you can give us about the problems you’re having or a screenshot would be really helpful!
Hope to hear from you again soon!
Best regards
Juan
StarStable Support
1. I have a macOS Big Sur
2. I'm not sure what that means sorry
3. I do get a message when I log in if it timed out, at the logo stage.
Now it is working but on my mac, it is updating and on my pc, it is installing since I reinstalled the game. They are both taking way longer than it usually takes so what do I do. Before the update it was working amazingly until the launcher was updating"
If anyone has any idea of how to fix it please contact me either by the forums or email (tiffanycloudstar@gmail.com) I am a firestar player and if i find a solution i will update here xx
Here is what has been happening to me. i recently (yesterday) went back to playing star stable and it worked brilliantly! But as soon as the launcher was updating for the new update, everything has been going downhill. Sometimes it would just be frozen on the logo screen for hours and hours, other times it would be stuck on the "ready to gallop" "tacking up your horse" etc and other times (which is the problem i'm having currently) is that the initialising or updating or installing is either stuck on 1% for hours or goes up the slowest way possible.
WHAT I HAVE BEEN DOING:
- I have been properly uninstalling than reinstalling and nothing seems to work.
- I have been cleaning my files on my computer
- Since i use a VPN, I have been switching to different countries and turning my VPN off (NO LUCK)
- Turned on and off my wifi many times
Starting to think it's because of my wifi, but how come it was working way better than fine before the update? I have the same problem on both of my computers mac and windows.
CONTACTING STAR STABLE
I've heard Star Stable's customer support is not very good but I still had to give it a go. Here are the emails
"My launcher doesn't work, sometimes it just freezes at the star stable logo part. Other times it says something was wrong after I put my details in. Or it will say either install or update when waiting for the game to load but takes hours to even get 1%. Please help.
I have tried reinstalling star stable and has switched on and off my wifi and restarted my computer but nothing seems to work.
Hello,
Thank you for contacting Star Stable.
In order to help, we would like to ask you a couple of questions so that we can understand the problem better. Please include the following information in your response:
· What operating system are you using?
· Have you tried running the launcher as an administrator or in any kind of compatibility mode?
· Are you getting an error message? If so, it’d be great if you could send us a screenshot of the message so we can find out more.
Any extra info you can give us about the problems you’re having or a screenshot would be really helpful!
Hope to hear from you again soon!
Best regards
Juan
StarStable Support
1. I have a macOS Big Sur
2. I'm not sure what that means sorry
3. I do get a message when I log in if it timed out, at the logo stage.
Now it is working but on my mac, it is updating and on my pc, it is installing since I reinstalled the game. They are both taking way longer than it usually takes so what do I do. Before the update it was working amazingly until the launcher was updating"
If anyone has any idea of how to fix it please contact me either by the forums or email (tiffanycloudstar@gmail.com) I am a firestar player and if i find a solution i will update here xx