You Have Rights. Enough With The Chat Ban.
Apr 13, 2018 8:46:13 GMT 10
Anastasia Winterpaw, Lily Catstar, and 4 more like this
Post by Luna Moonbank on Apr 13, 2018 8:46:13 GMT 10
"This is the second time your bot banned me for no reason. This time was even better - it had been minutes since I said ANYTHING. And then the pop-up comes saying that I insulted someone/made abusive comments? I wasn't even speaking.
Now, I know how many people have problems with the chat ban, and I know that with all the complaints you don't even read our e-mails anymore, but this system is so flawed that I NEED to point out: WHAT did I say wrong? What word of sequence for words were so nefarious and impolite that I was banned from the chat for 5 days? Where is the proof that I said something that broke or at least damaged my contract to the Terms & Conditions?
I know that by playing this game I am automatically subdued to your rules, and I am more than happy to make sure I oblige to every single one of them, which I've read. With this in mind, I would like to bring light to your Section 12 (prohibited content and activity), and while aware that none of you lists are extrictly taxative, most being exemplificative, I claim to have never infringed any of those rules. From A to I, and all its respective subsections and all the tacit content in the Terms & Conditions, all of your them were preserved and followed. So, when your bot claims that I am NOT obeying this contract and threathens me to loose my rights to MY account, I need to know what was that I said or did that provoked that. Do you get a report with all(any) the "swearing" or "insulting" that I did? I really would like to see that. Or maybe you have a record of my server's chat so that I can see when I spoke last, and what words were those. That would be nice, too.
I don't want my chat ban to be removed, I know it won't be. I just want the proof of my violation of our contract, especially since there's my - and many other's - money involved. I can't take a flawed bot's word. It's very easy to ban us without explaining what were the exact friction points that caused that.
Should you fix this, improve it, or at the very least listen to us, I am sure the complaints will stop coming."
-- From the e-mail sent today to the Star Stable Team. Don't forget this game is just a big contract you signed - contracts have rights and duties. Don't ever forget your rights again. Next time you or someone you know get a chat ban, remember this. They can't keep punishing us for things we didn't do - most of all, things they can't even prove we did.
Now, I know how many people have problems with the chat ban, and I know that with all the complaints you don't even read our e-mails anymore, but this system is so flawed that I NEED to point out: WHAT did I say wrong? What word of sequence for words were so nefarious and impolite that I was banned from the chat for 5 days? Where is the proof that I said something that broke or at least damaged my contract to the Terms & Conditions?
I know that by playing this game I am automatically subdued to your rules, and I am more than happy to make sure I oblige to every single one of them, which I've read. With this in mind, I would like to bring light to your Section 12 (prohibited content and activity), and while aware that none of you lists are extrictly taxative, most being exemplificative, I claim to have never infringed any of those rules. From A to I, and all its respective subsections and all the tacit content in the Terms & Conditions, all of your them were preserved and followed. So, when your bot claims that I am NOT obeying this contract and threathens me to loose my rights to MY account, I need to know what was that I said or did that provoked that. Do you get a report with all(any) the "swearing" or "insulting" that I did? I really would like to see that. Or maybe you have a record of my server's chat so that I can see when I spoke last, and what words were those. That would be nice, too.
I don't want my chat ban to be removed, I know it won't be. I just want the proof of my violation of our contract, especially since there's my - and many other's - money involved. I can't take a flawed bot's word. It's very easy to ban us without explaining what were the exact friction points that caused that.
Should you fix this, improve it, or at the very least listen to us, I am sure the complaints will stop coming."
-- From the e-mail sent today to the Star Stable Team. Don't forget this game is just a big contract you signed - contracts have rights and duties. Don't ever forget your rights again. Next time you or someone you know get a chat ban, remember this. They can't keep punishing us for things we didn't do - most of all, things they can't even prove we did.